Reliable Commercial Cleaning Services
Experience Professional Cleaning Services with Dre & Bri Cleaners LLC
D&B Cleaners’ ownership and management are committed to quality service on all levels. The principles and mechanisms of quality service are reinforced throughout the organization and carefully monitored to achieve results.
Achieving customer satisfaction is the driving force behind this commitment. It is the “product” we must deliver. Identifying and understanding the needs of the client make D&B Cleaners’ Supervisors and District Managers essential parts of the process. The Site Supervisor responds directly to the customer’s needs through their daily presence in the facility.
Supervisors and cleaning personnel are provided with support and guidance from proactive management, empowering them to make decisions on how to fulfill customer satisfaction. Instead of simply responding to directives from outside management, which is traditional in the industry, supervision is trained to take ownership of the service process and meet D&B Cleaners’ goals within that process.
Empowerment gives Site Supervisors the authority to make changes in systems or personnel necessary to achieve their objectives. Their actions are guided by an understanding of customer needs, inspection data from upper management, and input from site personnel. Positive results from specific improvements can be implemented throughout the site, and progressive or new ideas that enhance quality and are proven successful can be adopted across the company.